To avoid any inconvenience for our valued customers, we use standard US and EUR shoe sizes to help you pick the perfect size. Our products are made of faux leather that adjust itself to take the shape of your feet. However, if you are still not comfortable with the mentioned measurements, you can write to us at khussadarbar@gmail.com or WhatsApp us at +92 335 3406399 to customize your favorite design for you.

We gladly accept returns and exchanges 
Just contact us within: 3 days of delivery
Ship items back to us within: 7 days of delivery

We offer exchange in case there is a quality concern or a size issue from company's end. Product exchange will be done without any extra charges within 15 working days of complaint registration. Local Replacement charges will be Rs. 500/- if customer demands a replacement in case of incorrect size ordered.

If 7 days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at khussadarbar@gmail.com

For International Replacement claim, company's policy might be subject to change as per the scenario put forth by the client.

Khussa Darbar holds the responsibility to reject any exchange claim if not met with company policy as mentioned in the paragraph above.

 

 

No exchange in size for color or design customized khussay.

Sale articles will not be exchanged for size or color.

As a company policy, we do not entertain refund & cancellation requests after 24 hours of placing the order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.